![]() One of the fixes discussed in this guide should resolve your printer offline situation. If you do not know more than what you need to work on the computer, I would suggest getting someone who can help you troubleshoot. It could be a firewall issue as well, but then that would mean somebody has blocked it intentionally, or a variety of other network complications could also cause it. For fixing it, you will need to troubleshoot your network issues. If it’s working fine, then the problem may not lie in the printer but in your network. Try using the printer with a different computer. If you have a network printer, it will show offline if the computer cannot reach it. If this doesn’t work, add the printer again by selecting the Add a Printer option from Printers and Scanners.
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